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Proudly Hosting over 100,000 Fast Websites since 2010
Network & Server Uptime:
Host4Geeks LLC guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Host4Geeks customer.
The following requirements must be met while claiming credits:
SLA Credit will be generated as follows based on your monthly renewal price:
99.9% | Guaranteed |
99.8% – 99.5% | 20% |
99.4% – 99% | 40% |
98.9% – 98.5% | 60% |
Below 98% | 100% |
Downtime for the following events shall not be accounted for:
Network & Server Uptime:
Host4Geeks LLC guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Host4Geeks customer.
The following requirements must be met while claiming credits:
SLA Credit will be generated as follows based on your monthly renewal price:
99.9% | Guaranteed |
99.8% – 99.5% | 20% |
99.4% – 99% | 40% |
98.9% – 98.5% | 60% |
Below 98% | 100% |
Downtime for the following events shall not be accounted for:
Hardware Replacement:
Orlando and LA:
Hardware replacement will occur within 3 hours from your report of a problem. Host4Geeks will refund 5% of the Fee for each additional 2 hours of down time (up to 100% of your Fee).
Servers at our New York facility are exempted from this SLA due to the fact that we are dependent on a third-party provider for HW replacements where as at Orlando and LA we have on site HW and personnel.
Network Uptime:
Host4Geeks LLC guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Host4Geeks customer.
The following requirements must be met while claiming credits:
SLA Credit will be generated as follows based on your monthly renewal price:
99.9% | Guaranteed |
99.8% – 99.5% | 20% |
99.4% – 99% | 40% |
98.9% – 98.5% | 60% |
Below 98% | 100% |
Downtime for the following events shall not be accounted for:
Our Budget Dedicated Server line up is exempted from an SLA of any kind and are provided on a best effort basis.