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What Does SSL Pending Mean on Shopify | Understanding and Resolving the Issue

What Does SSL Pending Mean on Shopify

In the fast-paced world of e-commerce, ensuring a secure online shopping experience is paramount. Shopify, as one of the leading platforms for building and managing online stores, prioritizes the security of both merchants and customers. 

However, encountering the status “SSL Pending” on your Shopify store might raise questions and concerns. This blog post aims to unravel the mystery behind the “SSL Pending” status, shedding light on its significance, potential reasons for its occurrence, and most importantly, guiding you through the steps to resolve this issue effectively. 

Join us as we delve into the realm of SSL certificates, unveiling the vital information every Shopify merchant should know to uphold their store’s security and credibility.

What is SSL and Why is it Important?

SSL stands for Secure Sockets Layer, a protocol that establishes a secure and encrypted link between a web server and a user’s browser. 

It ensures that the data exchanged between the two remains private, safeguarding sensitive information such as credit card details, passwords, and personal data from potential cyber threats. 

Beyond security, SSL certificates also contribute to your website’s credibility and trustworthiness.

Decoding “SSL Pending” on Shopify

When you see the status “SSL pending” on your Shopify dashboard, it indicates that your store’s SSL certificate is in the process of being issued or renewed. This process involves several steps to verify your domain’s ownership and authenticity. 

During this time, visitors to your website might see a security warning or experience a lack of trust due to the absence of a valid SSL certificate. It’s crucial to address this promptly to maintain a seamless user experience.

Reasons for SSL Pending Status

New Store Setup: If you’ve recently set up your Shopify store, it’s common to see the “SSL pending” status. Shopify automatically generates an SSL certificate for your store’s domain. However, if you’re using a custom domain, the SSL certificate needs to be issued.

Custom Domain Changes: Making changes to your custom domain, such as switching providers or altering DNS settings, can trigger the SSL pending status. This is because the domain’s ownership and configuration need to be revalidated.

Certificate Renewal: SSL certificates have an expiration date. Renewing the certificate before it expires is essential to maintain a secure browsing experience for your customers. The renewal process can lead to a temporary “SSL pending” status.

Domain Verification: To ensure the legitimacy of the SSL certificate request, domain ownership needs to be verified. This involves confirming that you have control over the domain you’re securing.

Steps to Resolve SSL Pending

Verify Domain Ownership: Complete any verification steps required by Shopify to prove that you own the domain you want to secure. This could involve responding to emails or adding specific DNS records.

Check DNS Settings: Ensure that your domain’s DNS settings are correctly configured to point to your Shopify store. Incorrect settings can lead to verification failure.

Renew SSL Certificate: If the pending status is due to certificate expiration, follow Shopify’s instructions to renew the SSL certificate. This typically involves a few clicks within your Shopify admin.

Contact Shopify Support: If you’ve followed all the steps and the SSL pending status persists, don’t hesitate to reach out to Shopify’s customer support. They can provide specific guidance based on your situation.

Ensuring a Smooth SSL Certificate Process

Obtaining and maintaining a valid SSL certificate is crucial for your online store’s security and credibility. To ensure a smooth SSL certificate process:

Plan Ahead: If you’re setting up a new store or your certificate is nearing expiration, start the process early to avoid any disruptions.

Double-Check Details: When providing information for verification, double-check the accuracy of your details to prevent delays.

Stay Informed: Keep an eye on your Shopify dashboard and email notifications for updates on the SSL certificate status.


In the world of e-commerce, security, and trust are paramount. Understanding the “SSL pending” status on Shopify is essential for maintaining a secure and seamless online shopping experience for your customers. 

By following the steps outlined in this guide, you can confidently navigate the SSL certificate issuance or renewal process. Remember, a valid SSL certificate not only protects your customers’ data but also enhances your store’s credibility in the competitive online marketplace.


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