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Troubleshooting ‘We Can’t Display Your DNS Information Because Your Nameservers Aren’t Managed by Us

Troubleshooting 'We Can't Display Your DNS Information Because Your Nameservers Aren't Managed by Us

If you recently changed your domain nameserver records and now see the error “We can’t display your DNS information because your nameservers aren’t managed by us,” don’t panic. 

This common message simply means your domain is no longer pointing to your registrar’s nameservers. In this post, we’ll walk through how to troubleshoot and resolve the “nameservers not managed” error, step-by-step. 

Whether you’re a website owner migrating DNS or an individual user pointing your domain elsewhere, understanding nameserver errors is key to getting your site or domain working again. 

Follow along as we demystify this confusing technical message and provide actionable solutions to restore proper DNS functionality and management through your domain registrar.

Understanding the Error Message

Before we delve into troubleshooting, it’s essential to understand what this error message means. When you see the message “We Can’t Display Your DNS Information Because Your Nameservers Aren’t Managed by Us,” it implies that the DNS settings for your domain are not managed by the hosting or domain registrar where you’re trying to access this information.

Common Causes of the Error

To address this issue effectively, we need to identify its root causes. Several factors can trigger this error:

Nameserver Configuration: If your website’s nameservers are not correctly configured or are pointing to a different host or registrar, this error can occur.

Domain Transfer: If you recently transferred your domain from one registrar to another and haven’t updated the nameservers accordingly, it can lead to this problem.

Registrar Changes: Sometimes, registrars change their policies or systems, affecting how they manage nameservers. This might require adjustments on your end.

DNS Propagation Delay: DNS changes can take time to propagate globally. If you’ve recently updated your nameservers, it’s possible that the changes haven’t fully taken effect yet.

Incorrect DNS Records: Errors in your DNS records, such as missing or incorrect entries, can also trigger this message.

Troubleshooting Steps

Now that we’ve identified potential causes, let’s move on to the troubleshooting steps to resolve the issue:

1. Verify Nameserver Configuration

Check your hosting or domain registrar’s dashboard to ensure that your nameservers are correctly configured. Make sure they match the ones provided by your hosting provider. If you’re unsure about the correct nameserver settings, contact your hosting provider’s support team for assistance.

2. Check Recent Domain Transfers

If you recently transferred your domain to a new registrar, double-check that the nameservers were updated during the transfer process. Sometimes, this step is overlooked during the domain transfer process, leading to the error message. Contact your new registrar for assistance if needed.

3. Contact Your Registrar

Reach out to your domain registrar’s customer support. They can provide valuable insights into any recent changes in their systems or policies that may have affected the management of nameservers. They can also guide you on how to correctly set up your nameservers if necessary.

4. Wait for DNS Propagation

If you’ve recently made changes to your nameservers, be patient. DNS propagation can take up to 48 hours, during which time some users might see the old DNS information, while others see the updated version. Waiting for propagation to complete is often the best course of action.

5. Review DNS Records

Carefully examine your DNS records to ensure that there are no discrepancies or missing entries. Correct any errors you find. DNS records include important information such as A records, CNAME records, MX records, and more. Ensure that all records are accurate.

6. DNS Hosting Provider

If you’re still facing issues, consider using a dedicated DNS hosting provider, which can offer more control and flexibility over your DNS settings. This option can be especially useful for larger websites or those with specific DNS management needs.

Final Thoughts

Troubleshooting the “We Can’t Display Your DNS Information Because Your Nameservers Aren’t Managed by Us” error can be a bit complex, but it’s manageable with the right approach. By following the steps outlined above, you can resolve the issue and ensure that your website’s DNS information is correctly displayed. 

Remember that patience is key, especially when dealing with DNS propagation delays. If you encounter persistent problems, don’t hesitate to seek help from your hosting provider or domain registrar. Ensuring that your website’s DNS is properly configured is essential for its performance and accessibility.


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